Warranty

Our products all carry warranties against manufacturing defects.

Kitchen Products:
Faucets
 Limited Lifetime Warranty
Range Hoods  5-year Limited Warranty
Sinks
 Limited Lifetime Warranty

Bathroom Products:
Faucets
 Limited Lifetime Warranty
Vanity Sinks
 Limited Lifetime Warranty
Accessories
 5-year Limited Warranty

 

Manufacturer’s Warranty

Koozzo offers a Limited Lifetime Warranty on all products. This warranty is for regular residential use only and excludes defects or injuries caused by or resulting from misuse, abuse, neglect, accidental damage, alterations, Acts of God, improper installation, or maintenance. The Manufacturer’s Warranty does not cover products purchased from unauthorized sellers. If you purchased our products from authorized sellers, Koozzo will repair/replace the defective products(s) at our discretion. If a product has been discontinued, we will replace it with the latest model or a similar product if a replacement model is not available. Unfortunately, we cannot offer refunds unless the product(s) has been purchased directly from us. Please refer to the return policy on your platform of purchase for more details on returns and refunds.  Additionally, Koozzo is not responsible for labor costs associated with installation or removal. Any replacement may be subject to shipping and handling charges. Any returns for warranty consideration must include the part(s) in question and the original proof of purchase. 

 All defective or damaged products will require proof of purchase and images/videos of the defective or damaged product(s). Koozzo is not liable for any installation or removal fees. If you believe your package was damaged in transit, we will work with you quickly to resolve the issue.

Submit a warranty claim with proof of purchase (original sales receipt) to info@koozzo.com. Our staff will respond to you within 3-5 business days.