Privacy Policy

Privacy Policy

This privacy policy tells you about the information we collect from you when you use any website or mobile application owned or operated by Koozzo.com, its subsidiaries and affiliates (collectively, the “Site”), including information about who we are, what information we collect, why we use your information, who we share your information with and why, how we protect your information, and how you can change or review your information. By using our services, and the Site, you understand and consent to Koozzo.com collecting, storing, processing, and sharing your information as described in this privacy policy. If you do not agree with our policies and practices, do not use the Site.

Who are we?

We, along with our affiliates and subsidiaries, are Koozzo.com. Our address is 1421 California Circle, Milpitas, CA 95035. You can contact us by mail at the above address, by email at info@koozzo.com

What personal information do we collect?

Information collected voluntarily

We collect information that you voluntarily provide to us, such as when you download the mobile application, register for an account, or place an order.

Account Registration

To register for a Koozzo.com account, you must provide us with your personal information, including your name, email address, and password.

Purchase Order Information

You are not required to have an account to place an order with us. You may place an order either through your account or through guest checkout, which provides an opportunity to create an account during checkout.

In order to place an order with Koozzo.com, you must provide us with your name, shipping address, billing address, telephone number, and payment information, such as your credit card number, billing address, credit card expiration date, and credit card security code.

Information collected automatically

We may automatically collect your personal information, such as your IP address when you access the Site. In addition, we may collect certain information when you use the Site, such as how and when you use the Site. We may combine this information with other information that we have collected about you. We may use cookies, log files, web beacons, JavaScript, and other similar technology (“Cookies and Similar Technology”) to collect and store the information we collect.

Device Information

When you use the Site on a browser, or mobile device, which includes any mobile phone, tablet, or other device used to access the Site, we may automatically collect information from your web browser or mobile device. We may associate the information we collect from your web browser or mobile device with your account. In addition, we may associate that browser or mobile device with your account.

Why do we use your personal information?

We may use your personal information, where necessary, for a variety of business purposes, including:

  • To provide you with access to our services, and the Site;
  • To provide our services to you or for the performance of a contract;
  • To process and fulfill your orders and returns and exchanges;
  • To contact you if we have trouble processing your order;
  • To provide you with customer support and to respond to your requests, comments, questions, or concerns;
  • To send you information about your order, such as order updates;
  • To administer sweepstakes and contests that you have entered into;
  • To send you important notices, such as system notices and alerts, and changes to our terms and conditions, and policies;
  • To comply with applicable laws and legal obligations;
  • To protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Koozzo.com;
  • To help prevent and detect fraud, and maintain security;
  • To analyze and improve the effectiveness of the Site, and our products and services;
  • To send you our newsletters, promotions, marketing communications, advertisement and other information relating to our products and services with your consent;
  • To send you text alerts, push notifications and/or email notifications with your consent;

 

Cookies and Similar Technology

We use Cookies and Similar Technologies in order to provide our services, to analyze and improve our services, to prevent and detect fraud, to customize your account settings, and to personalize your experience of the Site through the use of targeted advertisements and offers.

Cookies

A cookie is a small text file that is generated by a site that is stored on your computer. When you access the Site, a number of cookies are used by Koozzo.com and third parties. We may link data stored in cookies to the personal information you submitted while on the Site.

Log file

We may use IP addresses to analyze trends, administer the Site, track user movement, and gather broad demographic information for aggregate use. We may store the information in log files or other types of files, which may be combined with other information that we have collected about you.

Web Beacon

A web beacon is a small graphic image, such as a pixel or GIF, which is placed on a web page and used to provide information on when and how you use the Site, and services. We may allow third-party companies to collect non-personal information when you visit the Site. These companies typically use a cookie or web beacon to collect this information in order to provide advertisements likely to be of interest to you.

Personalized Experience and Offers

Koozzo.com and various third parties may use Cookies and Similar Technology to personalize your experience on the Site, such as through the use of targeted advertisements and special offers. We have no access to or control over third-party technologies. In addition, please note that this privacy policy covers Koozzo.com’s use of Cookies and Similar Technology only and does not cover third-party use of their own proprietary technologies.

Third-Party Services Cookies

Koozzo.com and third-party service providers that you may subscribe to may require Cookies and Similar Technologies to allow you to use those third-party services in connection with your use of our services, and the Site. We have no access to or control over third-party technologies. In addition, please note that this privacy policy covers the use of Cookies and Similar Technologies by Koozzo.com only and does not cover the use of technologies by any third-party service providers.

Who do we share your information with and why?

We may share or disclose your personal information at your direction or request, or upon your consent, such as when you authorize a third-party application to access your account or when you direct us to share your feedback with a marketplace seller or other business.

We may also share your personal information between:

Service Providers

In order to process your credit card information to complete your purchase, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures.

In addition, we may employ third-party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

Affiliated Institutions

We may share your personal information we collect with all Koozzo.com subsidiaries and affiliates.

As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personal information would only be used in a manner consistent with our pre-existing Privacy Notice and terms and conditions.

As Required by Law

We reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Koozzo.com.

Third-Party Companies for Marketing

Subject to your marketing preferences and settings, we may share your personal information with third-party companies that may, among other things, use your personal information to provide you with targeted advertisements and special offers. To change your settings, go to the account settings section of this privacy policy. The companies will only be allowed to use your personal information in accordance with your marketing preferences and will be required to keep your personal information secure.

Collection and Use of Non-Personal Information

We may collect, use, store, transfer, share, and disclose your information that is publicly available, such as information you submit on social media platforms, or blogs for any purpose.

Collection and Use of Public Information

We may collect, use, store, transfer, share, and disclose your information that is publicly available, such as information you submit on social media platforms, or blogs for any purpose.

Links

The Site may contain links to other third-party websites or applications. Please be aware that these websites and applications may collect information about you. These websites and applications may have their own privacy notices or policies. We encourage you to be aware when you leave the Site and to read the privacy statements of each and every website and application that you use. This privacy policy applies only to information collected by the Site. To the extent any linked websites or applications you visit are not owned or operated by Koozzo.com, please be aware that we are not responsible for the websites or applications’ content, any use of the websites or applications, or the privacy and security practices and policies of those websites or applications.

Social Media Platforms

We maintain presences on social media platforms including, but not limited to, Facebook, Twitter, Instagram, and YouTube. Any information you post on a social media platform is done at your own risk and without any expectation of privacy. Please be aware that Koozzo.com is not responsible for the privacy practices of such other sites.

How do we protect your information?

Security

Koozzo.com takes precautions to protect its customers’ information. When you submit sensitive information via the Site, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected using SSL encryption software.

If you have any questions or concerns about Koozzo.com’s security practices, you can send us an email at info@koozzo.com.

Retention Period

We will retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Safeguarding Information

To ensure that your user name and password remain confidential, DO NOT share this information with anyone.

Children

Koozzo.com does not sell products intended for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the legal age of majority in your jurisdiction, you may only use the Site in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information from children under the age of 13. Koozzo.com is committed to protecting the welfare and privacy of children.

California Residents

If you are a California resident and have an established business relationship with us, you may submit a request to us to obtain certain information regarding our disclosure of your personal information within the immediately preceding calendar year to third parties for their direct marketing purposes. To submit a request, please send an email to info@koozzo.com.

How can you change or review your information?

You may change or review your account information and settings for the following:

Account Information

When you register for a Koozzo.com account, you enter your email address. This email address is your User ID and the email address that you use to log in to the Site. To change your email address and User ID on Koozzo.com, from our desktop website, please go to Account Settings. You cannot change your email address and User ID from the Koozzo.com mobile application or mobile website. Please note that you must have your email address/USer ID and password in order to access your account.

Special Offers

At the time of your order, you may choose to receive special offers and news by clicking the appropriate field.

If you currently receive special offers and news and wish to stop receiving special offers and news, Koozzo.com provides several ways to do so. You may send e-mails to info@koozzo.comwith a request to be removed. Finally, you may use the link provided in all Koozzo.com communications to automatically unsubscribe. Please note that you might still receive intermittent updates on products, services, specials or news.

Push Notifications

If you currently receive push notifications and wish to stop receiving push notifications, you can deactivate these notifications at any time by changing the settings on your mobile device.

Uninstall Mobile Application

You can stop all further collection of information by our mobile application by uninstalling our mobile application. You may use the standard uninstall process to remove our mobile application from your mobile device.

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

We will update the date of this document each time it is changed.

Last Update

The Privacy Policy contained herein became officially effective November 1st, 2018.